Organizing Function of Management Case Study Example | Topics and Well Written Essays - 1000 words

Organizing Function of Management - Case Study ExampleManagers distri besidese responsibility and berth to job holders in this function of managementThe carnal resources contribute to the greatest part of the balance sheets of the FedEx Kinkos Inc. Thus, the physical resources must be unionised cargonfully. The division of those resources must be planned, coordinated and above either, inline with the organizational goals of efficiency and effectiveness without compromising the customer satisfaction.In the words of their ex Chief Executive Officer, the centre of FedEx Kinkos be organized in the pattern of hub and spoke. Just like all the spokes are connected through each other using the hub, likewise, in a region, all the braches are connected through a hub. These branches, each being the integral part of the network, work in close coordination with the hub to form the setup in totality. Hub locations are opened round the clock and have greater domain of services to offer, thus containing greater number of products, services and equipments. Spokes, the local branches, offer self-serving and full-serving capabilities, but forward higher-volumes to hubs for over-night or specialized labor. In order to determine that which stores should be the round the clock stores, they have used a 15 minute rule, the rule used by roughly of the round the clock businesses. According to this rule, the store which is made the hub must be accessible to the customer within the drive of 15 minutes. On matchless hand, this ensures the good use of the existing resources, while on the other hand, this also ensures the increased customer satisfaction and targeted use of the round the clock hubs. While on one hand, this service will attract a great number of individual customers, this will also enable FedEx Kinkos to attract those corporate clients who have bulk of production demand, with complex specifications.To make the customers aware of any changes in the locations of the 24 /7 stores, customers are notified through signage, with bag inserts and by FedEx Kinkos team members. If a store is no longer a 24/7 one, the next closest locations are indicated through the signage. Their website is also very useful in providing those information regarding the locations of the stores.Thus, it this way, FedEx Kinkos has maximized the use of its physical resources beyond the traditional store hours, in order to create a value addition. (FedEx Kinkos website, press release)ORGANIZATION OF KNOWLEDGE RESOURCESIn todays rapidly changing domain of information technology, knowledge management is one of the crucial issue for all the organizations, since the separate amount of knowledge sharing to the appropriate person at appropriate time with appropriate frequency is essential, besides the collection and filtering of the knowledge asset.At FedEx Kinkos, two information systems are being used in order to properly organize the information, related to core as well as suppor t functions. Both the